FAQ

 

HOW LONG DOES SHIPPING TAKE (COVID-19 UPDATE)?

Your order may experience some delays due to extra precautions that were established for COVID-1, but we are now using all expedited services to mitigate delays. Orders are usually processed within 2-4 business days (Monday to Friday). Once processed, orders are then shipped and can take anywhere between 2 - 5 business days (Monday - Friday).

WHERE IS MY ORDER?

Once your order ships, a tracking link will be emailed to the email that was used when placing the order. Check your spam folder if you have trouble locating the email.

I JUST RECEIVED MY ORDER, BUT MY BOTTLE APPEARS TO BE LOW ON SAUCE....WHAT GIVES?

Usually the bottle isn't actually low on sauce. Sauce Bae is really thick, so sometimes after a really bumpy delivery ride the sauce may get stuck towards the neck of the bottle. Either hitting the cap with your palm, or letting the bottle sit upright for a bit will allow the sauce to flow back down.

WHY DOES THE COLOR OF THE SAUCE LOOK LIGHTER SOMETIMES?

This is normal and will usually happen on retail shelves. When the sauce is sitting and there is a lot of light (especially sunlight) it cause the sauce to turn lighter. This is normal! Just shake the bottle twice and you will see that the color will turn back to its normal orange color.

IS SAUCE BAE THICK?

Sauce bae is definitely on the thicker side. Just give it a really good shake, and maybe even a couple of slaps during your first use! We cook most of the water out when making the sauce to avoid giving you a watered down sauce.

DO I HAVE TO REFRIGERATE SAUCE BAE HOT SAUCE IF THE BOTTLE HASN'T BEEN OPENED YET?

No! Unopened Sauce Bae can be stored in your cabinet at room temperature.

DO I HAVE TO REFRIGERATE SAUCE BAE HOT SAUCE AFTER OPENING?

For best results, we recommend that you refrigerate Sauce Bae after opening

but

if you plan on finishing the bottle within a month or two after opening, then it is safe to store your bottle at room temperature but this may cause a slight change in flavor.

 

MY SIGNIFICANT OTHER HAS BEEN GETTING JEALOUS OF ALL THE DINNERS THAT I'M SPENDING WITH BAE INSTEAD OF THEM, WHAT SHOULD I DO?

There is no easy answer to this. When this happens, we recommend that you simply share your Sauce Bae (as hard as that is), or just let them go. Sometimes just letting them go is the easier option.

WHAT SHOULD I DO IF THERE'S AN ISSUE WITH MY ORDER?

If you experience any issues with your order then please contact us at info@saucebae.com and we will do our best to resolve the issue!

WHAT IS THE SHELF LIFE OF SAUCE BAE

If unopened, Sauce Bae hot sauce has a 2 year shelf life from the manufacture date on the bottle.